This document contains the terms and conditions of the service offered by Mailpac Group Limited operating as Swoop Courier Services (the “Company”). By electronically signing this document, you agree with the terms and conditions of our service. Thank you for your business.
I understand that packages and mail received for my account shall be automatically billed to the credit card(s) I have authorized you to charge.
All monthly statements are past due after the 15th of the month. All past due accounts will be suspended.
I authorize the Company and/or its affiliate to provide customs clearance for all my packages and make declarations on my behalf. I also understand that all packages entering Jamaica are subject to customs inspection and payment of duties and handling fees.
Packages left at your office for more than 1 week will accrue storage charges. After 60 days items will be liquidated to recoup losses.
My account will be automatically renewed each year unless I request cancellation.
I understand and accept that should my correspondents fail to include my complete account number in the address used to send packages or mail, you will make every effort to deliver such misaddressed items, but that you are not responsible in any way for not being able to complete delivery. I further understand that you will hold undeliverable packages for no more than 60 days from arrival and that you may dispose of such packages entirely as you see fit with no further recourse by me.
I agree to receive e-mails in which I will be notified of promotions, outstanding balances, suspension notices, cancelation notices and events organized by the Company.
I understand and agree that I am responsible for all transactions and debt incurred by people authorized to use my account.
I agree that I am responsible for all unsolicited mail and advertising material I receive for my account, notwithstanding any credits that you may issue to me as part of any unwanted mail elimination program you may voluntarily operate.
I understand that certain items such as hazardous materials, items prohibited for entry by the Government of Jamaica, cash, bearer instruments, stamps, high value jewelry and similar shipments are not authorized for shipment and may be detained by you. In the event any such item is shipped I further understand that such items are not insurable and that you accept no responsibility for their safe arrival.
Consumer Commodities are small quantities of personal use items. Shipments of these goods take a minimum of 2 weeks. An additional Fee per package applies: US$15.00. These items include but are not limited to: aerosol cans, beauty powder/products, creams, gels, nail polish, non-corrosive cleaning solution, oil, perfume, sweetener, food flavoring/ coloring, etc.
The Company reserves the right to cancel this contract immediately if the customer uses the mail & package services violating any ethical, moral or established legal principles. The Company reserves the right to offer its services to clients who conform to established guidelines and standards. The Company also reserves the right to close accounts or deny access to authorized users who offend or cause harm to employees and/or representatives of our Company. Furthermore, the Company reserves the right to modify its standards of service when affected by major events beyond its control.
I understand that neither the Company nor its affiliates are responsible for any package that arrives at the Miami address and is placed on hold. The Company and its affiliates reserve the right to dispose of said package after 60 days on hold in the Miami warehouse. Packages are put on hold due to account closure, containing of hazardous materials, for other insurance reasons identified below, for incorrect address including incomplete account number or customer number or Country Code not correctly included on the address of the package to easily identify the consignee.
Insurance Policy: I accept the following terms and conditions:
All packages will be covered by and charged for insurance unless I (the customer) choose to opt out of the insurance program. Customers that do not join the insurance program will not be charged insurance fees and explicitly release the Company or its representatives of all responsibility or liability due to loss or damage of any package.
The insurance fees are automatically calculated and charged based on the declared value of the shipment.
IATA regulations apply when insuring No Value Declared (NVD) shipments, and a maximum of US$100.00 will be charged for and covered by insurance.
Insurance for all shipments (whether single or multiple piece) with a declared value of over US$10,000, must receive special approval before being shipped in order to obtain coverage.
The following items are not insurable:
Items listed on IATA’s dangerous goods list.
Plasma, LCD, or any other type of Television Set
Cash money (bills or coins) and monetary instruments of all kinds
Gems and precious metals
Electronic files on diskette or CD
Stamps (postal or private)
Transportation tickets or vouchers (bus, train, airplane, etc.)
Passports and any other identification document of any kind
The Company reserves the right to cancel the Insurance Service for any account without prior notice.
Claims must be filed within 30 days from the date of shipment from the Swoop receiving facility in Miami.
If a shipment arrives in damaged condition, neither the item nor the packaging material it arrived in are to be destroyed or discarded. The item and the packaging material it arrived in are to be returned to Swoop Courier Services in order to have the claim processed.
When filing a claim you will need to include:
A properly completed Insurance Claim form (forms may be obtained from Customer Service)
A copy of original commercial invoice, or adequate proof of value.
If the shipment is damaged but repairable, a letter or proforma invoice from a repair shop indicating the costs of repair.
Claims (especially for high value items) may take up to 60 days to be processed.
The amount reimbursed will be the lowest of the following:
Declared value of the damaged or lost items. Shipments with no invoice will be valued at no more than US$100.
The cost of replacing damaged or lost items.
Repair cost for the damaged items if they are repairable.
Real value of items. For example, the value of used items will be calculated based on their estimated depreciation.
Insurance only covers the declared value of an item and does not cover shipping costs, handling fees, customs duties or any other cost associated with the transportation or receipt of the item.
Additional Terms and Conditions
You will be assigned an account number, and this must be used at all time as a part of your address. Failure to do so may result in lost mail / packages or surcharges.
The primary person listed on non-corporate accounts will be the one held responsible for all debts generated by this account.
Information We Collect
We may collect the following types of information when you use our shipping services:
1.1. Personal Information:
Contact information (such as name, address, email address, and phone number).
Identification information (such as passport number or government-issued identification).
Payment information (such as credit card details).
Shipping details (such as the sender’s and recipient’s information, package contents, and tracking information).
1.2. Usage Information:
Log and usage data (including IP addresses, browser type, operating system, and the pages you visit on our website).
1.3. Cookies and Similar Technologies:
How We Use Your Information
We use your personal information for the following purposes:
2.1. Providing Services:
To provide you with our shipping services, including processing and delivering packages, tracking shipments, and addressing customer inquiries.
2.2. Customer Support:
To respond to your requests, answer your questions, and provide customer support.
To send you important service-related communications, including shipping updates and order confirmations.
To send you marketing communications (with your consent), such as promotions, special offers, and newsletters. You can opt out of marketing communications at any time.
2.5. Legal Obligations:
To comply with legal and regulatory requirements, including customs and import/export regulations.
How We Share Your Information
We may share your personal information with the following parties:
3.1. Service Providers:
We may share your information with third-party service providers who assist us in providing our shipping services (e.g., carriers, customs brokers, and payment processors).
3.2. Legal Requirements:
We may disclose your information to comply with legal obligations, respond to lawful requests from government authorities, or protect our rights and safety.
3.3. Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
Your Privacy Choices
You have the following privacy choices:
4.1. Access and Correction:
You can access and update your personal information by logging into your account on our website.
You can opt out of marketing communications by following the instructions provided in the communication.
You can manage your cookie preferences through your browser settings.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
Mailpac Group Limited t/a Swoop Courier Services
109 Old Hope Road, Kingston 6, Jamaica
Thank you for choosing Swoop Courier Services for your shipping needs. We are committed to protecting your privacy and providing you with excellent service.
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